Learn how to set up a comprehensive CX program in Qualtrics by collecting, analyzing and displaying customer experience data.
Select from the following modules to include in your training program. Include up to 12 hours
Building a CX Survey
3 HOURS
Use the Qualtrics CX platform to construct a survey that collects customer experience data. Learn how to add the right questions, use survey logic, and style the survey.
Analyzing Text Data using Text iQ
1.5 HOURS
Get the most out of your CX data by using Text iQ to gain a deeper understanding of your open ended responses.
Distributing a CX Survey Through Email
2 HOURS
Manage a directory that stores experience and operational data for each of your customers. Then, send survey email distributions to targeted lists of respondents.
Finding Key Drivers using Stats iQ
1.5 HOURS
Use Stats iQ to understand what is driving your overall metrics by finding statistically meaningful relationships and building a regression model.
Distributing a Digital CX Survey
2 HOURS
Distribute a survey through a website by creating interactive Intercepts that prompt visitors to provide feedback as they browse.
Closing the Loop with Customers
1 HOUR
Create a closed loop process that allows employees at your organization to follow up with customers who need further help in resolving their questions.
Building a Dashboard to Display CX Insights
3 HOURS
Construct a dashboard that allows any employee at your organization to view personal customer experience metrics whenever they would like.
Localizing Your CX Program
1 HOUR
Expand the reach of your program by translating different components into other languages. Learn how to localize surveys, invitation emails, dashboards, and Intercepts.
How it works
This training consists of interactive presentations and opportunities for hands-on practice. Every attendee will
need their own laptop and charger. All other materials will be provided. This training can be delivered in person
(6 hours/day) or virtually (3 hours/day). Please contact your Customer Success Representative for
pricing information.
Private Classes for Companies
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Our team of experts are always available to provide consultation services and help you identify the most appropriate course that aligns with your team’s objectives.
