Create and Manage Experience Cloud Sites

Online communities provide a place where employees, customers, and partners can engage and collaborate. Learn how to enable communities in your organization, create communities for partner and customers, and gauge participation.

The course provides an overview of the exam objectives to help support you on your journey towards passing the Salesforce Community Cloud Consultant Certification exam.

Who should take this course?

This class is designed for experienced administrators who are responsible for setting up, configuring, and managing Salesforce communities in their organization. As a Salesforce administrator, you should have a solid understanding of Salesforce functionality and concepts, and at least six months’ experience using Salesforce.

When you complete this course, you will be able to:

• Enable communities in your organization.
• Describe the capabilities of communities and how they work.
• Create a new community for partner sales.
• Create a community for self-service support.
• Measure a community’s success using dashboards.
• Keep the community active and engaged with native tools.

Lessons & Topics

Exam Overview

• Review Exam Topics
• Review Exam Logistics

Digital Experiences

• Get to Know Experiences
• Understand How Sites Work
• Implement Digital Experiences
• Understand Deployment Types
• Build Partner Sites
• Leverage Experience Builder Templates to Quickly Build Sites

Security and Customization

• Understand Site Limits, Licensing, and Users
• Create and Customize Your Sites with Experience Builder
• Enable Experience Cloud for Mobile
• Serve International Audiences with Multilingual Sites

Self-Service Sites 

• Understand Self-Service/Public Site Functionality
• Go Further with Experience Builder
• Classify Articles, Questions, and Ideas with Data Categories and Knowledge
• Build a Site Using the Customer Service Template
• Add CMS Content to Your Site
• Build Responsive Sites with Experience Builder Templates

Success Metrics

• Measure Success
• Install Dashboards and Insights from the AppExchange

Site Engagement

• Drive Engagement
• Moderate Sites
• Recognize and Reward Member Participation with Reputation
• Highlight Topic Experts with Knowledgeable People