Agentforce Specialist Study Guide
Every topic objective in the Agentforce Specialist exam explained thoroughly, with topic summaries and sample scenarios to work through. The most efficient way to study the key concepts in the exam.
Last Updated: July 2026
The overview
This is the starting point for your study, covering all of the exam guide objectives.
The Salesforce Agentforce Specialist Study Guide incorporates all 22 Objectives within all 5 Sections of the official Salesforce Agentforce Specialist Certification Exam Guide.
What's included?
- Covers all 5 Sections of the officialSalesforce Certification Exam Guide
- Explains in detail all objectives within each section (a total of 22 objectives)
- Topic summaries that you can use to learn the topics efficiently
- Topic videos for selected topics by Guest Instructors explaining topics in detail
- Explanations in plain English, with screenshots and diagrams rather than endless, unremarkable text
- Easy to read bullet points
- Dynamic Code Exercises (for a realistic, hands-on coding experience)
- Easy to read bullet points
- Includes links to lots of extra resources for further reading
- Scenarios and requirements with sample answers to test your ability to determine solutions
- Unlimited Access and Updates for 12 months
Everything you need to prepare for Salesforce Agentforce Specialist Certification
In order to pass the Salesforce Agentforce Specialist certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.
That’s why we created the Agentforce Specialist Study Guide.
Our study guide will help you understand confusing or difficult concepts from the official Salesforce Agentforce Specialist Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.
The Agentforce Specialist Study Guide will help you focus on the key points you need to know to pass the exam.
The Salesforce help pages and videos are great when you want to know all the details, but the Agentforce Specialist Study Guide provides a summary of all topics in study guide format.
Each lesson in our study guide contains individual Topic pages that are assigned to each objective.
Why this guide is important?
Our study guide summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.
The Agentforce Specialist Certification Study Guide includes screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.
Course content
5 sectionsAI Agents 7 topics
- Given a use case, manage deterministic behavior for the agent using mechanisms like filters, variables, and template expressions.
- Explain how an agent works and its basic building blocks of agent script.
- Given a scenario, select and configure standard topics, custom topics, standard Agent actions, and custom Agent actions.
- Explain the security context in which the agent is actually running, and how it impacts agent action execution.
- Given a scenario, identify when to use an Employee or Service agent.
- Explain the process for connecting agents to various channels such as digital experience, email, voice, and Slack.
- Knowledge Check
Prompt Engineering 7 topics
- Given business requirements, identify when it's appropriate to use Prompt Builder.
- Identify the right user roles to manage and execute prompt templates.
- Identify the considerations for creating a prompt template using field generation and flex types.
- Given a scenario, identify the appropriate grounding technique.
- Explain the process for creating, activating, and executing prompt templates.
- Explain how to use best practices for writing effective prompts.
- Knowledge Check
Data 360 Fundamentals 5 topics
- Explain the considerations of Agentforce Data Library and its concepts.
- Explain foundational concepts of Data 360 such as chunking, indexing, and retrievers.
- Identify the considerations for retrievers in Data Cloud such as individual and ensemble.
- Given a scenario, identify the considerations for search type such as keyword, vector, and hybrid.
- Knowledge Check
Development Lifecycle 4 topics
- Given a scenario, test an agent using Agentforce Testing Center.
- Identify the considerations for deploying an agent from sandbox to production.
- Explain the process for managing and monitoring agent adoption.
- Knowledge Check
Multi-Agent Interoperability 4 topics
- Explain the purpose of Model Context Protocol (MCP) and its use cases.
- Explain the purpose of agent to agent protocol.
- Given a scenario, identify when it's appropriate to use Agent API.
- Knowledge Check
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Why choose us?
Gain essential and valuable skills from a recognized leader in Salesforce to future-proof your career and stand out to leading employers.
Frequently asked questions
Everything you need to know before buying our Salesforce Agentforce Specialist Certification Study Guide — from what’s inside to how long you’ll need to prepare.
What release are the study guides based on?
The study guides are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
Is there a limit for access to the study guides?
You will have unlimited access to this study guide for 12 months from your date of purchase. Plus, any updates or release changes made to the material during your year of access are included.
What is included in a K2 University Study Guide?
Study guides cover all sections of the official Salesforce Certification Exam Guide, explaining all objectives in detail with topic summaries, explanations in plain English, screenshots, diagrams, easy-to-read bullet points, links to extra resources for further reading, and scenarios with sample answers.
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