Role: AJO Manager
Career Stage: Manager (+8 YoE)
Client name/Industry: UHG
Location: Mexico, Colombia, Costa Rica, Argentina, Peru, Brazil.
Start date: ASAP
End date: Dec 31, 2026 (Possibility of extension beyond that date)
Time Zone: EST/CST
Overview
We are seeking an experienced Adobe Journey Optimizer (AJO) Manager to lead the design, architecture, and delivery of enterprise-scale customer engagement solutions on Adobe Experience Cloud.
This is a client-facing leadership role requiring deep hands-on expertise in Adobe Journey Optimizer (AJO), journey orchestration, email operations, and marketing automation.
The ideal candidate will bring a strong blend of technical leadership, solution architecture, stakeholder management, and delivery excellence while working within a Global Distributed Delivery (GDD) model.
The successful candidate will lead teams, guide clients through transformation initiatives, and deliver scalable, personalized customer experiences across digital channels.
Remote work is supported; candidates must be able to collaborate effectively during EST/CST business hours.
Your Impact
Lead the end-to-end solution architecture, design, and implementation of Adobe Journey Optimizer engagements.
Own technical strategy, solution approach, estimations, delivery planning, and governance for AJO programs.
Design and develop customer journeys, campaigns, and omnichannel engagement strategies utilizing AJO capabilities.
Provide hands-on leadership in:
Journey development and orchestration
Email channel configuration
Email template development
Personalization and audience segmentation
Experimentation and optimization capabilities
Lead at least two enterprise AJO implementations from discovery through production deployment.
Partner with clients to understand business objectives, customer engagement strategies, operational requirements, and marketing transformation goals.
Collaborate with cross-functional teams including Adobe Experience Platform, Analytics, Data Engineering, CRM, and Marketing Technology stakeholders.
Drive best practices around architecture, performance, scalability, governance, testing, and operational excellence.
Guide migration initiatives from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer, where applicable.
Support integration of AJO with Adobe Experience Platform, Customer Journey Analytics, CDPs, CRM platforms, and enterprise marketing ecosystems.
Lead distributed delivery teams and mentor consultants, engineers, and marketers to ensure successful project execution.
Build trusted relationships with client stakeholders and serve as a strategic advisor throughout program delivery.
Foster a culture of innovation, collaboration, learning, and continuous improvement aligned with Publicis Sapient’s Core Values
Qualifications
Skills & Experience
8+ years of experience in Marketing Technology, Customer Experience Platforms, or CRM transformation programs.
4+ years of experience working with Adobe Experience Cloud technologies.
Deep hands-on expertise in Adobe Journey Optimizer (AJO).
Proven experience delivering a minimum of two AJO implementations in a lead role.
Strong understanding of:
Journey orchestration
Real-time customer engagement
Email operations
Email channel setup and configuration
Email template design and development
Audience segmentation and personalization
Experimentation and optimization capabilities
Experience designing enterprise-scale customer engagement architectures.
Expertise in Adobe Experience Platform (AEP) datasets, schemas, identities, audiences, and profiles.
Experience integrating AJO with CRM, CDP, analytics, and marketing technology ecosystems.
Strong knowledge of customer lifecycle marketing, campaign management, and omnichannel communications.
Experience working within Agile delivery frameworks and Global Distributed Delivery models.
Demonstrated ability to manage stakeholders, facilitate discovery workshops, and present technical solutions to business and executive audiences.
Proven track record leading cross-functional teams and managing project delivery across multiple workstreams.
Excellent verbal and written communication skills with the ability to influence technical and non-technical stakeholders
Set Yourself Apart With
Adobe Journey Optimizer certification(s).
Experience migrating from Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer.
Experience with Adobe Experience Platform, Real-Time CDP, Customer Journey Analytics, and Adobe Campaign.
Knowledge of data architecture, customer identity resolution, and customer profile strategies.
Experience in consulting, digital transformation, or enterprise customer engagement programs.
Familiarity with AI-enabled marketing, personalization, and optimization strategies.
Demonstrated ability to identify opportunities for innovation and future-ready customer engagement solutions aligned to evolving client needs.
Screening questions:
1) How many years of hands-on experience do you have working with Adobe Journey Optimizer (AJO)?
2) How many end-to-end AJO implementations have you led from discovery through production deployment?
3) Would you describe your experience with Adobe Journey Optimizer as primarily hands-on? Have you personally built and activated journeys directly in Adobe Journey Optimizer?
4) When was the last time you personally configured or modified something directly in AJO?
5) Have you worked directly with AEP data (profiles, attributes, or events) when configuring journeys in AJO?
6) Have you personally configured and activated messages in AJO (e.g., email, push, in-app)?
7) Would you feel comfortable owning day-to-day, hands-on work in AJO?
8) Have you participated in a Salesforce Marketing Cloud (SFMC) to Adobe Journey Optimizer migration? If yes, describe your responsibilities,
9) Could you please confirm if you feel confident with your English Proficiency to interact daily with a US based team? Do you have experience working with globally distributed teams where English is the primary language of communication/dealing with English speaking clients?
