Position: Oracle Field Service Cloud Consultant
Location: India remote
Duration: 3-6 months
Work timings: 2 pm to 10 pm IST ( 4 hours overlap with NORAM team)
Responsibilities:
- Key personnel to design and implement end to end solutions that are scalable and robust by leveraging Oracle Field Service Cloud
- Present technical and functional capabilities of Oracle Field Service Cloud platform to clients
- Collaborate with customers on Business Requirements Specifications, Design & Architecture path and also perform configuration of modules & customizations independently
- Design and implement dynamic scheduling algorithms to enhance resource allocation and routing efficiency
- Stay updated with periodic Oracle releases and use the latest standard best practice
- Serve as a liaison between sales, technical and functional teams
- Provide direction to internal cross-functional teams including business analysts and developers, to ensure successful project delivery
Must Have:
- Experience in implementing Oracle Field Service modules including Forecasting, Scheduling and Routing etc
- Analyse and optimize field service workflows, ensuring seamless integration with Oracle Field Service applications
- Familiarity to build Oracle Field Service forms, workflows, triggers, and Field updates
- Experience in working with REST APIs and Integrations with other CX products
- Understanding CRM principles as well as managing customer expectations, handling feedback, and ensuring a positive customer experience
- Strong techno-functional skills in proposing, designing optimal solutions, including ownership of the overall solution for customization / integrations on Oracle Field Service Cloud projects
Desired skills:
- Working knowledge on products related Inventory management, Order management, Depot repair, Maintenance management
- Knowledge of integration with other CX products like Engagement cloud would be an added advantage
- Strong Programming skills, as well as the ability to review complex code bases written by others.
- Understanding of Cloud Architecture & knowledge on Data Migration.
- Extension to other platforms on Workflow, Reports, APIs, and Error Handling