Senior IT Program Manager – Salesforce
Duration: 6+ months with potential for Contract-to-Hire
Interview Process: 2 interviews
Industry: Commercial Real Estate
Note from manager- "The role for Legal is way, way more senior program manager expertise, consultative, executive stakeholder management, team dynamics management, thought leadership than Salesforce tech or certs or credentials. Familiarity with Salesforce is needed, but I don’t care if they have admin certs or anything along those lines. "
Position Summary
We are seeking a highly experienced Senior IT Project Manager to lead and oversee multiple delivery teams within a large enterprise Salesforce environment. This individual will initially oversee approximately two project pods, supporting key business initiatives across the organization.
This is a highly visible role requiring a proactive, strategic Project Manager with strong executive presence. The environment is fast-paced and complex, with demanding stakeholders, competing priorities, evolving requirements, and frequent scope changes. The ideal candidate will excel at bringing structure to ambiguity, guiding teams through challenges, and serving as a trusted and reliable advisor to senior business and technology stakeholders.
We are looking for someone who is highly engaged and proactive—constantly anticipating risks, asking where they can help, guiding their teams, driving accountability, and overcommunicating to keep everyone aligned.
Key Responsibilities
Lead end-to-end delivery of multiple concurrent enterprise technology initiatives.
Oversee approximately two delivery pods, ensuring alignment across scope, priorities, timelines, dependencies, and business objectives.
Build strong relationships with senior and executive stakeholders and confidently navigate challenging conversations and conflicting priorities.
Proactively manage scope creep, changing requirements, risks, dependencies, and competing priorities.
Act as a trusted advisor to stakeholders by providing strategic guidance, setting realistic expectations, and driving effective decision-making.
Maintain project plans, milestones, RAID logs, dependencies, and executive-level status reporting.
Drive accountability across business, technology, and delivery teams to ensure predictable, high-quality execution.
Identify potential risks and blockers early, proactively drive resolution, and ensure there are no surprises for leadership.
Foster a culture of transparency, accountability, proactive communication, and continuous improvement across delivery teams.
Required Qualifications
Extensive experience leading complex enterprise technology projects and cross-functional delivery teams.
Proven ability to manage challenging senior stakeholders, ambiguity, scope creep, and competing priorities.
Strong executive presence with excellent communication, facilitation, and stakeholder management skills.
Highly proactive leadership style with the ability to bring structure and accountability to fast-moving environments.
Experience working within Agile, Scrum, hybrid, or other enterprise technology delivery models.
Strong understanding of project governance, risk and dependency management, and executive reporting.
Preferred Qualifications
Salesforce project/program management experience.
PMP certification.
Salesforce certification(s).
Scrum Master, Agile, or related certification.
Experience managing multiple Agile delivery pods or workstreams simultaneously.
Commercial Real Estate or related industry experience.
Experience working within a PMO or large enterprise technology organization.
Note from the PMO-
Requirements:
Program manager level experience
Previous experience leading high stakes, highly visible programs
Comfortable with a lot of moving pieces and interdependencies
Able to manage competing priorities, able to be nimble, etc.
Keep the team focused on the highest priority items; Can stop the spin when issues become inflated, talk tracks go off the rails during meetings, etc.
Adept at managing executive stakeholders
Emotional intelligence is critical
Professional presence and ability to read the room and own the room
Able to professionally reset the baseline to what was previously agreed upon and avoid re-opening topics where a decision was already reached
Consultative and a thought leader
Able to help summarize complex talk tracks into actionable next steps
Leads the team in developing approaches, options, points of view to tackle problems
Leads the team to think in terms of ‘lens of the business’ along with technical delivery
PM 101 Table Stakes
Must be A-Game here
Meeting agendas, notes, project plan development, execution to the project plan, risk and issue management, action items
Keeps the team moving in the right direction; Redirects to avoid distraction
Conflict management
Able to lead stakeholders with differing points of view and priorities to define a ‘common goal’
Able to diffuse conflict professionally and respectfully
Tech Adjacent
Prominent skill set and expertise is program management and leadership, but needs to be comfortable with the technology to remain relevant
Salesforce experience required