On behalf of our client we are currently looking for a Platform Support Engineer (M/F):
Project/Customer background: For a client in the sports and outdoor retail industry, working within the Platform team to support internal developers, troubleshoot technical issues, and continuously improve the developer experience across a global IT organization.
Current Phase: Incident Triage, Troubleshooting, Platform Operations, and Continuous Improvement
Duration: 6 months (Until end of the year) (Starting ASAP)
Language: French/English (Fluent)
Skills:
Proven experience supporting developers or IT personnel and managing incidents using an ITSM tool (ServiceNow)
Technical credibility to read and debug Node.js code and understand AWS serverless architectures (Lambda, CloudFormation)
Working familiarity with GitLab CI/CD pipeline debugging and artifact/container registries (Harbor, Nexus)
Concrete experience in platform operations, incident triage, and resolving technical service requests
Continuous improvement mindset, ability to identify recurring support patterns, and build self-service knowledge bases
High autonomy, curiosity, and excellent communication skills to support and advise worldwide engineering teams
If you are available and interested I look forward to receiving your application – simply click on the "apply" button. If you're not available yourself but know someone who is, please click the "refer a friend" button and make use of our Share & Earn program.
