Platform Administrator II Admin Study Guide
Every topic objective in the Advanced Admin exam explained thoroughly. The most efficient way to study the key concepts in the exam.
Last Updated: May 2026
The overview
This is the starting point for your study, covering all of the exam guide objectives.
The Platform Administrator II Study Guide incorporates all 25 Objectives within all 7 Sections of the official Salesforce Certification Exam Guide.
What's included?
- Covers all 7 Sections of the official Salesforce Certification Exam Guide
- Explains in detail all objectives within each section (25 in total)
- Topic summaries that you can use to learn the topics efficiently
- Explanations in plain English, with screenshots and diagrams (rather than endless, unremarkable text)
- Easy to read bullet points
- Review Flashcards (with questions and answers) for each section
- Includes links to lots of extra resources for further reading
- Scenarios and requirements with sample answers to test your ability to determine solutions
- Unlimited Access and Updates for 12 months
Everything you need to prepare for Platform Administrator II
In order to pass the Platform Administrator II certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.
That’s why we created the Platform Administrator II Study Guide.
Our study guide will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.
The Platform Administrator II Study Guide will help you focus on the key points you need to know to pass the exam.
The Salesforce help pages and videos are great when you want to know all the details, but the Salesforce Platform Administrator II Certification Study Guide provides a summary of all topics in study guide format.
Why this guide is important?
You need a guide that summarises the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.
Every objective is explained in detail.
The Platform Administrator II Certification Study Guide includes 230 screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.
Course content
10 sectionsSecurity and Access 5 topics
- Given a scenario, determine the implications to record and field data access (Sharing model, controlled by parent, grant access by hierarchies, dashboard and report folders access, email folder access, Territory Management).
- Compare and contrast the capabilities of custom profiles, permission sets, and delegated administration.
- Given a scenario determine the implications of user authentication.
- Compare and contrast the capabilities of a complex business model. (Person accounts, Account, Contacts, and Contact to multiple Accounts.)
- Knowledge Check
Objects and Applications 3 topics
- Given a scenario, determine the appropriate solution to enhance or extend objects. (master-detail, lookup, junction object, related list, record type, schema builder, and object creator).
- Given a scenario, determine the appropriate solution to enhance or extend the UI/UX with applications. (app manager, lightning app builder, dynamic forms, standard lightning page components, console, and lightning page analyze button.)
- Knowledge Check
Auditing and Monitoring I 4 topics
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail): AUDITING
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, set up audit trail): MONITORING
- Given a scenario, determine the appropriate tools for monitoring and troubleshooting system activity (debug log, setup audit trail).
- Knowledge Check
Auditing and Monitoring II 3 topics
- Explain how to ensure sensitive data is setup to support a business/legal/compliance use case in production and sandbox environments.
- Explain how to review and troubleshoot security settings including pending updates that may change system access.
- Knowledge Check
Cloud Applications I 4 topics
- Describe the features of Salesforce which enable Sales users to conduct the sale process, including products, price books, schedules, orders, and quotes
- Distinguish and understand the implications and capabilities of Forecasting and Territory Management
- Explain how to create and maintain Salesforce Knowledge (article record types, data categories).
- Knowledge Check
Cloud Applications II 4 topics
- Explain how to create and maintain service entitlements and entitlement processes.
- Describe the features of Salesforce which enable interaction between support agents and customers (Chat, Case Feed, Service Cloud Console, Experience Cloud sites, Omni-Channel).
- Given a scenario, understand the standard Salesforce suite of products that enable extending the core platform.
- Knowledge Check
Data and Analytics Management I 14 topics
- Explain the tools and best practices for assessing, improving and enriching data quality. (data types, validation, managing duplicates, enriching, archiving).
- Given a scenario, determine the appropriate analytical tools to meet complex reporting requirements (custom report types, reporting snapshots, complex charting, custom summary formulas, bucketing, joined reports, cross filters, dynamic dashboards, dashboard filters).
- Report Formats
- Custom Report Types
- Reporting Snapshot
- Historical Trend Reporting
- Formulas
- Functions
- Report Charts
- Bucket Fields
- Joined Reports
- Filters
- Dashboards
- Knowledge Check
Data and Analytics Management II 3 topics
- Understand methods to connect to, access, backup/restore, or archive data outside of the Salesforce platform. (big objects, data warehouse, external objects, data lakes, third-party solutions, and Salesforce Connect).
- Given a scenario, identify the appropriate tools and methods for importing data into Salesforce. (data import wizard, data loader, and external ID)
- Knowledge Check
Environment Management and Deployment 3 topics
- Describe the options available to move metadata between environments (change sets, sandboxes, and AppExchange - managed/unmanaged).
- Describe the capabilities and best practices for using change sets to move metadata between environments
- Knowledge Check
Process Automation 5 topics
- Given a complex scenario, determine the solution using the best tool, or combination of tools to solve a business problem
- Given a scenario identify the appropriate tool or method for troubleshooting declarative automation.
- Given a scenario, explain the capabilities and limitations of each declarative automation tool.
- Understand the implications of the order of execution when using automation tools.
- Knowledge Check
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Frequently asked questions
Everything you need to know before buying our study guide
What release are the study guides based on?
The study guides are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
Is there a limit for access to the study guides?
You will have unlimited access to this study guide for 12 months from your date of purchase. Plus, any updates or release changes made to the material during your year of access are included.
What is included in a K2 University Study Guide?
Study guides cover all sections of the official Salesforce Certification Exam Guide, explaining all objectives in detail with topic summaries, explanations in plain English, screenshots, diagrams, easy-to-read bullet points, links to extra resources for further reading, and scenarios with sample answers.
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