Experience Cloud Study Guide
Every topic objective in the Experience Cloud consultant exam explained thoroughly. The most efficient way to study the key concepts in the exam.
Last Updated: May 2026
The overview
This is the starting point for your study, covering all of the exam guide objectives.
The Experience (Community) Cloud Study Guide incorporates all 35 Objectives within all 8 Sections of the official Salesforce Certification Exam Guide.
What's included?
- Covers all 8 Sections of the official Salesforce Certification Exam Guide
- Explains in detail all objectives within each section (35 in total)
- Topic summaries that you can use to learn the topics efficiently
- Topic videos for selected topics by Guest Instructors explaining topics in detail
- Explanations in plain English, with screenshots and diagrams rather than endless, unremarkable text
- Easy to read bullet points
- Review Flashcards (with questions and answers) for each section
- Easy to read bullet points
- Includes links to lots of extra resources for further reading
- Scenarios and requirements with sample answers to test your ability to determine solutions
- Unlimited Access and Updates for 12 months
Everything you need to prepare for Experience Cloud
(Formerly called "Community Cloud" until April 2021)
In order to pass the Experience (Community) Cloud certification, you’ll find that knowledge and experience of the Salesforce platform aren’t enough. You also need to get to grips with the exam itself.
That’s why we created the Experience (Community) Cloud Study Guide.
Our study guide will help you understand confusing or difficult concepts from the official Salesforce Certification Exam Guide and brush up on your skills – all in a format that’s easy to digest and has been proven to work with thousands of happy customers.
The Experience (Community) Cloud Study Guide will help you focus on the key points you need to know to pass the exam.
The Salesforce help pages and videos are great when you want to know all the details, but the Salesforce Experience (Community) Cloud Study Guide provides a summary of all topics in study guide format.
Why this guide is important?
You need a guide that summarizes the key certification objectives in plain English, using examples, diagrams, charts and topic reviews to make sure you’ve cemented your understanding.
The Experience (Community) Cloud Certification Study Guide includes videos, screenshots, summary points and diagrams to illustrate key concepts, as well as visually explain and demonstrate Salesforce functionality.
Course content
8 sectionsExperience Cloud Basics 4 topics
- Illustrate the reasons for creating or utilizing an Experience for a specific use case.
- Identify most common personas for Experience Cloud.
- Assess the common types of external accounts and how they are used in an Experience.
- Apply features and functions of Workspaces for building an Experience.
Sharing, Visibility and Licensing 7 topics
- Given a scenario, set the correct user visibility in an Experience.
- Given a scenario, set the correct object visibility in an Experience.
- Recommend the Declarative Sharing options that could be leveraged for an Experience.
- Given a scenario, implement external account relationships for an Experience.
- Given a set of requirements, evaluate which external license type(s) to use.
- Given a scenario, determine a security model based on an Experience use case.
- Describe roles for external users.
Branding, Personalization and Content 4 topics
- Modify an experience within the Experience Builder.
- Explain the capabilities of Search within an Experience.
- Implement Salesforce CMS content into an Experience.
- Given a scenario, make articles visible or accessible in an Experience.
Templates and Themes 4 topics
- Given a scenario, select the appropriate theme for an Experience.
- Given a scenario, identify the right Template for the Experience.
- Apply packaging, exporting, and importing a template.
- Assess the use of lightning bolts in Experiences.
User Creation and Authentication 5 topics
- Describe the different ways users can be created, such as manual, Data Loader, Self-Registration, Just-in-Time (JIT) provisioning.
- Given a scenario, determine how to properly set up a user for an Experience.
- Describe options for Single sign-on.
- Apply the steps for enabling partner and customer users for Experiences.
- Identify how to grant users access to an Experience.
Adoption and Analytics 3 topics
- Apply the steps to set up Experience dashboards and insights.
- Analyze and apply Experience Moderation features.
- Given a scenario, employ fundamental best practices for adoption and engagement.
Administration, Setup and Configuration 7 topics
- Apply the steps for implementing Channel Sales Partner Relationship Management (PRM).
- Describe the capabilities of different Experience deployments and migrations.
- Describe how to enable and activate an Experience.
- Given a scenario, recommend and implement Delegated External User administration.
- Determine the steps to build a public Experience.
- Determine steps to configure and setup Topics.
- Apply ticketing and Service Cloud capabilities for Experience Cloud.
Customization Considerations, and Limitations 1 topic
- Explain limitations across all Experiences.
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Frequently asked questions
Everything you need to know before buying our study guide
What release are the study guides based on?
The study guides are updated shortly after each release. You will get any release updates for free during the 1 year of access after purchase.
Is there a limit for access to the study guides?
You will have unlimited access to this study guide for 12 months from your date of purchase. Plus, any updates or release changes made to the material during your year of access are included.
What is included in a K2 University Study Guide?
Study guides cover all sections of the official Salesforce Certification Exam Guide, explaining all objectives in detail with topic summaries, explanations in plain English, screenshots, diagrams, easy-to-read bullet points, links to extra resources for further reading, and scenarios with sample answers.
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