C4H620
SAP Customer Data Cloud Implementation Training
Course announcements This course will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key…
Last Updated: March 2026
Overview
Course announcements This course will guide you through the main concepts and functionalities of SAP Customer Data Cloud. You will gain an in-depth understanding of the implementation of the key business scenarios of the SAP Customer Data Cloud solution. In…
Course Goals
- Understand the underlying technical concepts in SAP Customer Data Cloud
- Perform configurations using the "SAP CDC Console"
- Integrate SAP Customer Data Cloud in your web and mobile applications
- Leverage Identity Exchange tools
- Understand B2B organization and access management using SAP CIAM for B2B
Lessons and Topics
- Aligning SAP Customer Data Cloud Regulations and the CX Portfolio
- Connecting SAP Customer Data Cloud with Regulation Needs
- Connecting SAP Customer Data Cloud with the SAP Customer Experience Solutions
- Configuring and Administering a Console Site Configuring a Console Site
- Hands-on exercise
- Configuring Accounts Schema Determining which data store to use
- Recognizing the Account structure
- Viewing and Editing Schema Fields
- Designing Group Models
- Configuring and Designing Data Store Schema
- Managing Customer Identity Discovering Customer Identity
- Creating a Lite Registration
- Creating Full Registration Accounts
- Hands-on Exercises
- Managing Screenset and Workflows
- Discovering Authentication Security Options
- Developing and Debugging Applications
- Reacting to identity events in real time
- Using REST APIs to deliver Identity flows Utilizing REST APIs
- Exploring Authentication Methods Utilizing Social Login to Register and Login
- Implementing the Phone Number Login Authentication Option
- Implementing Email One-Time-Passcode and Magic Link Login
- Applying RBA rules in the Console
- Exploring Advanced Authentication Methods Certificate Provisioning Configuration
- Exploring the Push Authentication Option
- Exploring FIDO Authentication
- Setting up Site Groups and Single Sign On SSO
- Exploring Global Access
- Managing Customer Consent Discover Customer Consent Regulations
- Managing the SAP Customer Consent Regulations
- Discover SAP Customer Consent Version Control
- Managing Consent Interactions Using the Consent Vault
- Configuring the Self-Service Preference Center
- Hands-on exercises
- Using Extensibility Solutions Configuring Webhooks
- Configuring Extensions
- Defining JavaScript Parameters
- Managing Identity Exchange Discovering the SAP Customer Profile
- Utilizing GConnectors
- Configuring Dataflows and Components
- Ensuring Compliance Using Dataflows
- Hands on exercises
- Managing Federation Defining Federation
- Configuring SAML
- Configuring OpenID Connect (OIDC)
- Utilizing JSON Web token (JWT)
- Hands- on exercises
- Integrating Mobile Apps Exploring Mobile SDK Development Options
- Implementing Android SDK
- Implementing iOS SDK
- Configuring Mobile Session Management
- Implementing SAP Customer Data Cloud B2B Exploring the B2B Capabilities
- Configuring B2B Org Setup
- Configuring authorization setup
- Implementing Org Management
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