SAP Sales and Service Cloud Integration

Overview

This course is ideal for people requiring a deep level of integration knowledge in SAP Sales and Service Cloud. In this course you will learn how to integrate SAP Sales and Service Cloud with other SAP solutions such…

Determine the connectivity strategy for your cloud project
Configure SAP Sales and Service Cloud for integration with SAP S/4HANA
Configure SAP S/4HANA for integration with SAP Sales and Service Cloud
Configure SAP Cloud Integration for integration with SAP Sales and Service Cloud and SAP S/4HANA
Execute common integration scenarios

Extend standard integration scenarios
Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP CRM
Describe SAP Sales and Service Cloud configuration options and steps when integrating with SAP ERP
Describe SAP Cloud Integration with prepackaged integration content

Introduction to SAP Customer Experience IntegrationSAP Customer Experience and the strategic role of integration
Integrating SAP Sales and Service Cloud with SAP S/4HANA and SAP ERP
Integrating SAP Sales and Service Cloud with SAP CRM
Integrating SAP Sales and Service Cloud with Analytics
Integrating SAP Sales and Service Cloud with SAP Marketing Cloud
Integrating SAP Sales and Service Cloud with SAP CPQ
Integrating SAP Sales and Service Cloud with SAP Field Service Management
Describing Integration Technology
SAP Sales and Service Cloud Configuration and APIsConfiguring SAP Sales and Service Cloud
Describing SAP Sales and Service Cloud APIs
Describing open APIs with oData Services
Cloud Integration ConnectivityDescribing Technical Connectivity
Explaining SAP Web Dispatcher
Explaining SAP Cloud Connector
Describing Integration Security
Describing Authentication
Using Certificates
SAP Cloud Integration ConfigurationDescribing SAP Cloud Integration
Performing SAP Cloud Integration Configuration
SAP S/4HANA and SAP ERP ConfigurationDescribing S/4HANA Configuration
Describing SAP ERP Configuration

Data ReplicationConnectivity Test
Describing Account and Product Replication
Data Filtering
Delta Mechanism for Transactional Data
MonitoringMonitoring in Different Systems
Reviewing Error Messages
Extending Integration ScenariosDescribing SAP Sales and Service Cloud Extensibility
Describing SAP Extension Suite
SAP CRM Integration with SAP Sales and Service CloudConfiguring SAP Sales and Service Cloud for Integration with SAP CRM
Configuring SAP CRM for Integration with SAP Sales and Service Cloud
Configuring SAP Cloud Integration Configuration for Integrating SAP Sales and Service Cloud with SAP CRM
Cloud Integration with SAP Process IntegrationDescribing Cloud Integration with SAP Process Integration
Describing Deployment Options and Landscape
Preparing SAP Process Integration for Integration with SAP Sales and Service Cloud
Describing SAP Process Integration Scenarios, Communication Channels, Routing Conditions and Value Mappings
Transactional Data IntegrationDescribing Transactional Data Integration Options
Preparing SAP Sales and Service Cloud for Real-Time Pricing and other Transactional Data
Configuring SAP S/4HANA for Pricing and other Transaction Integrations
Maintaining SAP Cloud Integration Configuration
Executing Opportunity, Sales Quote and Sales Order Transactional Integration Scenarios
Summary