Job Role Summary (SAP Basis RISE)
Responsible for the design, implementation, and support of foundational platform components in a large and complex SAP landscape, including systems deployed under the SAP RISE model. This role follows established standards and guidelines and operates as part of a global team supporting both on-premises and cloud-based SAP environments.
Responsibilities
This role includes, but is not limited to, the following:
* Provide Follow The Sun (FTS) incident management support for all SAP systems, including those hosted via SAP RISE.
* Maintain system integrity, availability, and controls across SAP instances within ExxonMobil, spanning on-prem and cloud environments.
* Deliver stakeholder reports and metrics with key performance indicators, including cloud service SLAs.
* Coordinate technical execution of large cross-functional activities requiring synchronicity across SAP RISE and traditional landscapes.
* Collaborate with EMIT and hyperscaler support teams (e.g., AWS, Azure) to restore service during unplanned outages.
* Analyze technical requirements for SAP RISE onboarding and cloud integration.
* Produce and update BASIS standards documentation, including cloud-specific configurations and SAP RISE architecture.
* Build and test Proof of Concept systems in SAP RISE and BTP environments.
* Perform system administration activities across NetWeaver ABAP/JAVA, HANA, and cloud-based components.
* Implement system and alert monitoring using tools like SAP Solution Manager, Focused Run, and SAP Cloud ALM.
* Provide regular system maintenance services (RFCs, SAP profiles, file system cleanup, login groups/load balancing, etc.).
* Own and resolve platform-related problems through structured problem management.
* Plan and execute system upgrades, enhancement packs, and cloud service updates.
* Support infrastructure changes including DB, OS, and hardware upgrades in hybrid environments.
* Monitor capacity (CPU, disk, spool, memory) across both on-prem and cloud-hosted systems.
* Analyze and resolve performance issues, including those in SAP RISE-hosted environments.
* Execute disaster recovery and cyber recovery tests, including cloud failover scenarios.
* Respond to EarlyWatch and RISE-specific health check reports.
* Manage housekeeping jobs and automation scripts.
* Provide rotational on-call support during off-hours.
* Build and configure SAP systems according to standard practices, including SAP RISE provisioning and onboarding workflows.
Proficiencies & Skills Required
* SAP NetWeaver ABAP & JAVA (Solution Manager, S/4HANA, Technical Monitoring, LaMa, Focused Run)
* SAP HANA administration and optimization
* Experience with SAP RISE, including cloud provisioning, SLAs, and hyperscaler coordination
* Scripting skills: PowerShell, Shell scripting (for automation and monitoring)
* Familiarity with SAP BTP, SAP Cloud ALM, and cloud-native tools
* Minimum of 5 years of BASIS experience, with at least 1–2 years in cloud/SAP RISE environments preferred
* Strong troubleshooting, documentation, and communication skills
* Experience in hybrid SAP landscapes (on-prem + cloud)