On behalf of our client we are currently looking for a Service Desk Consultant.
Project/Customer background: For an active client in the Banking and Wealth Management sector, we are looking for a Service Desk Consultant.
Current Phase: ongoing activities
Duration: 6 months
Language: Italian / english
Responsibilities
- Team & Vendor Governance: Leading L1/L2 internal/external support and vendor performance.
- Service & SLA Management: Monitoring KPIs, handling escalations, and workload planning.
- ITSM & Process Optimization: Enhancing Incident, Request, Problem, and Change workflows.
- Compliance & Security: Enforcing IT security guidelines and internal policy adherence.
- Documentation & Prevention: Creating KBAs/SOPs, root-cause analysis, and end-user communication.
Requirements
- Service Desk Leadership: Strong IT infrastructure background with team/vendor management experience.
- ITSM & SLA Expertise: Solid ITIL knowledge and track record in KPI/SLA monitoring.
- IT Security & Compliance: Understanding of IT security, quality, and regulatory frameworks.
- Problem-Solving & Communication: Analytical mindset, conflict resolution, and internal stakeholder management.
If you are available and interested I look forward to receiving your application – simply click on the "apply" button. If you're not available yourself but know someone who is, please click the "refer a friend" button and make use of our Share & Earn program.
