Salesforce Insights

Ever had a hard drive, laptop or a mobile device suddenly not work? Ever experience the ‘blue screen of death’, puffs of smoke coming from your computer, or, just a black unresponsive nothing and your laptop ignoring you, when you attempted to turn on laptop or computer?

Someone asked me recently about Client Success Management - Huge topic, really. But briefly, from my personal experience, if you're looking to do an implementation which is the beginnings of Client Success Management, make sure you talk with not only the people the company designated as point persons, but the people who will be actually using that software on a day-to-day basis.

My meandering career following a degree in government started as maintenance programmer, then systems programmer, support engineer, test engineer, Salesforce administrator, and most recently community college math tutor. These occupations share a common process: Customer facing, Define problems, Devise solutions, and Map paths to resolution.

Many companies will get a robust CRM and marketing automation system and believe their campaigns will be capable of moving mountains. If you're a sales and marketing nerd, it can be entertaining to fall into the advanced automation campaign bottomless pit. But most small business owners don't have the knowledge or the time to spend many days on campaign development.

Zrna Aničić is a Salesforce Admin / Content Editor for Focus on Force. She had been blogging for many years when she made her entry into the Salesforce ecosystem in 2016. With her I.T. background, find out how she stayed motivated to learn Salesforce's ‘click not code’ concept, what she says was most challenging aspect of the Salesforce Administrator certification, what a day in the life is like for a Focus on Force employee, and even gives advice for those preparing for the Salesforce Administrator certification.