Modern Salesforce Administration (Self-Paced)

Build real-world Salesforce admin skills with self-paced training, hands-on practice in a real Salesforce org, and certified mentor support whenever you need help.

Last Updated: May 2026

Who is it for?

The overview

Salesforce admins do more than ever; this course will keep you ahead

Modern Salesforce Administration (Self-Paced) uses the same market-leading curriculum taught in K2 University’s live instructor-led classes, adapted for on-demand delivery by AI instructor Lina. You follow a single, real-world business scenario from start to finish: the acquisition of Core Kinetics by Cosmic Shoes. Every configuration decision is tied to a real operational challenge. You work in your own Salesforce training org, at your own pace, with access to certified Salesforce subject matter experts through Study Support Plus when you need guidance.

In December 2025, Salesforce updated the Certified Administrator exam, changing the weighting of each section. Data & Analytics now makes up the largest portion of the exam at 17%, and there’s a brand-new Agentforce AI section worth 8%. With Process Builder retiring on December 31, 2025, Flow Builder is now the essential automation tool for admins. The passing score is also a bit tougher, rising from 65% to 68%. While many courses haven’t updated for these changes, this one already has you covered.

Why this course

  • Salesforce keeps changing, and so do we. Process Builder is gone. Agentforce AI is on the exam. Data & Analytics is now the highest-weighted section. This course covers everything you need, fully updated for the 2026 exam blueprint. If you're still using a certification guide from before December 2025, you're getting ready for an exam that doesn't exist anymore.
  • You learn by doing, not by watching. Ask anyone in the Salesforce community: hands-on practice is what separates those who pass the exam from those who don’t. That’s why every lesson comes with step-by-step screen recordings you can follow in your own Cosmic Shoes training org. You’ll actually do the work, building real skills, not just memorizing facts.
  • Learn by solving real problems, not just memorizing topics. Every configuration you do is part of a real business scenario - the Cosmic Shoes acquisition - so you’ll always know why you’re making a change, not just how. This gives you the context to tackle the scenario-based exam questions that trip up people who only know the “what,” not the “why.”
  • You’ll always have backup Self-paced shouldn’t mean going it alone. With the included Study Support Plus, you can reach out to certified Salesforce experts anytime during the course. Whether you’re stuck on a tricky concept or just want a second opinion, help is always within reach - something most self-paced courses just don’t offer
  • Created by real Salesforce pros. This course was designed by certified admins who use Salesforce every day. They dreamed up the Cosmic Shoes story and designed every hands-on exercise to reflect what it’s really like inside a live Salesforce org, not just what’s on outdated slides.

Self-paced Salesforce Administration Course

Who is this for

  • Career changers moving from sales, operations, HR, marketing, or another non-tech field into a Salesforce admin role. No coding knowledge required. Salesforce administration is all about clicks, not code.
  • Salesforce users who are already handling admin tasks informally, without a credential, and want to make it official and pass the certification exam.
  • Admins certified before 2026 who need to get current: Flow Builder, the new Agentforce AI exam section, and the updated Data & Analytics weighting.
  • IT professionals stepping into a Salesforce admin role, this course gives you a clear, structured path to confidence and certification.
  • Certification candidates preparing for the Salesforce Certified Administrator exam, updated passing score of 68%, and 2026 blueprint.

Prefer a live class? If you learn best with a scheduled programme, a live instructor, and real-time Q&A, the instructor-led version of this course covers the same curriculum with fixed class dates.

Prerequisites

  • An internet connection. K2 University will guide you through signing up for the free Salesforce Developer Edition org you use for the course exercises.
  • A Windows or Mac computer is required for some of the data management tasks. A web browser is all you need for the majority of the course.
  • Basic technical literacy: comfort working in browser-based applications.
  • Business process awareness: a general understanding of Sales (leads, opportunities) and Service (customer cases) is helpful, though not required.
  • No prior Salesforce experience required.

Certification ready

This course is built around the latest December 2025 Salesforce Certified Administrator Exam Guide, so you’re always learning what matters. You’ll find in-depth coverage of all eight exam domains, especially where it counts most: Data & Analytics (now making up 17% of the test), Flow Builder (the only automation tool you now need), and the new Agentforce AI section (8%). The practice questions at the end of every lesson are designed just like the real scenario-based exam, so you’ll know exactly what to expect. We’ve got you covered for the new passing score of 68%.


What you will be able to do

  • Set up org-wide defaults, profiles, permission sets, and role hierarchies to control who can see and do what across the org
  • Design record access models that handle complex sharing requirements without introducing security gaps (the area where 43.8% of working admins lack confidence)
  • Customize Lightning apps, pages, record types, and business processes for different teams and roles
  • Keep data clean with validation rules, duplicate rules, import tools, and backup processes
  • Replace manual steps and legacy automations with Flow Builder, covering all flow types: record-triggered, screen flows, scheduled, and autolaunched
  • Deploy Agentforce components and understand the admin's role in managing AI-driven service tools. Agentforce is now 8% of the certification exam.
  • Build reports and dashboards that give managers and executives clear, reliable visibility

How you will learn

Every lesson gives you the same three things: Lina clearly explaining the concept and why it matters, a screen recording walking through the exact steps in Salesforce, and knowledge check questions to lock in what you have covered. You work at your own pace, in your own Salesforce training org, with no session times to schedule around. Here is how each lesson is built:

  1. Lina's narrated theory. Concept explanation and business context before you touch any configuration. You understand the why before the how.
  2. Screen-recorded walkthroughs. Watch Lina configure each setting in Salesforce, then recreate it in your own Cosmic Shoes training org. Pause or replay any section as many times as you need.
  3. Knowledge checks. Four exam-style multiple-choice questions close each lesson. Lina reads the question, pauses for you to work through your answer, then reveals and explains the correct answer.

Who built this course?

The curriculum was designed by certified Salesforce professionals who use the platform every day. They created the Cosmic Shoes scenario, wrote every hands-on exercise, and built the content to reflect how Salesforce administration really works in today’s production orgs. It’s the same material K2 University uses in its live, instructor-led Modern Salesforce Administration classes, only now you can learn it at your own pace. This isn’t just a generic intro course adapted for self-paced study; it’s a proven, real-world curriculum now available on demand.

Every exercise was tested in a real Salesforce org. The course shows you how the platform is actually used and administered, including the tools that matter in 2026 and those that have been retired.


Course content

13 sections

Overview and Introduction 1 topic

  • Training Resources

Core Salesforce Basics

  • Core Salesforce Basics

Platform Essentials for All Users

  • Platform Essentials for All Users

Access Controls for Features & Objects

  • Access Controls for Features & Objects

Understanding and Managing Record Access

  • Understanding and Managing Record Access

Customizing Standard Salesforce Features

  • Customizing Standard Salesforce Features

Personalizing the User Interface

  • Personalizing the User Interface

Data Management Essentials

  • Data Management Essentials

No-Code Automation Tools

  • No-Code Automation Tools

Advanced Automation with Flow

  • Advanced Automation with Flow

Reporting & Dashboards

  • Reporting & Dashboards

Agentforce Essentials

  • Agentforce Essentials

Course Recap

  • Course Recap

What's included

  • Dedicated training org: A Salesforce Developer Edition org pre-configured with Cosmic Shoes business data and scenario-ready exercise setups. Stays active for 45 days from last login.
  • Comprehensive exercise manual: Step-by-step lab instructions for every practical activity in the course, aligned to the Cosmic Shoes scenario.
  • Full course materials: Official course slides and lecture content to review and reference alongside the video lessons.
  • Administrator certification toolkit: Detailed study guide and scenario-based practice exams for the Salesforce Certified Administrator credential, mapped to the 2026 exam blueprint.
  • Agentforce Specialist certification toolkit: Study guide and practice exams for the Agentforce Specialist credential, for learners who want to go further after the Admin cert.
  • Study Support Plus: Access to certified Salesforce subject matter experts for technical Q&A and guidance throughout your learning journey. Ask questions, get clear answers, and keep moving. This is the support layer most self-paced courses don't include.
  • 13 on-demand videos: Intro video, 11 lessons, and a course recap. Available on demand with 12-month access
  • Build reports and dashboards that give managers and executives clear, reliable visibility: Intro video, 11 lessons, and a course recap. Available on demand with 12-month access

Getting started after you enroll

After you enroll, K2 University sends you everything you need to get started: login credentials for your dedicated Cosmic Shoes Salesforce org and a guide to setting up your environment. Your org is a free Developer Edition pre-configured for the course exercises. It stays active as long as you log in regularly; 45 days of inactivity will deactivate it. The intro video walks you through the org and what to expect before Lesson 1 begins.

Business outcomes

For individual learners

A structured path from no Salesforce experience to exam-ready, with practical skills you can use from your first week managing a real org. You won't just know where to click; you'll understand why each decision matters, how to explain it to stakeholders, and how the admin role connects to the wider Salesforce ecosystem. The course also includes a clear next step: after Admin, the Agentforce Specialist certification is a natural progression, and the toolkit for it is included.

For organizations

Admins who complete this course know how to build access models that scale, automate processes that currently rely on manual steps, and configure Salesforce so it grows with the business. That reduces support requests, improves data integrity, and frees up operations time. An IDC study found that companies with certified Salesforce professionals report significantly greater efficiency. This course is designed to produce exactly that outcome.

Why choose us?

Gain essential and valuable skills from a recognized leader in Salesforce to future-proof your career and stand out to leading employers.

150k
professionalsu2028trained worldwide
28+
years ofu2028enterprise-tech expertise
45x
Practical, multi-platform courses

Frequently asked questions

Got questions about this course? Find answers here.

What exactly is the Modern Salesforce Administration self-paced course?

It is a structured on-demand video course covering Salesforce administration from the ground up, updated for the 2026 exam blueprint. AI instructor Lina presents each topic on slides, then demonstrates every configuration inside Salesforce through screen recordings. You follow along in your own Cosmic Shoes training org, recreating each step at your own pace. Each of the 11 lessons ends with four knowledge check questions that Lina reads, pauses on, and then walks through. The package also includes a comprehensive exercise manual, official course materials, certification study guides and practice exams for both the Admin and Agentforce Specialist credentials, and Study Support Plus for expert Q&A access.

Is this course updated for the 2026 Salesforce Certified Administrator exam?

Yes. The course was revised following the December 15, 2025 Salesforce Certified Administrator exam refresh. It reflects the new domain weightings (Data & Analytics is now 17%, the largest section), includes the new Agentforce AI section (8%), covers Flow Builder as the only automation tool (Process Builder was retired December 31, 2025), and is aligned to the updated passing score of 68%. The last-updated date on the course page confirms the revision.

Does this course cover Flow Builder? What about Process Builder?

The course covers Flow Builder in full, across two dedicated lessons: an introduction to no-code automation tools and an advanced lesson covering all flow types, including record-triggered, screen flows, scheduled, and autolaunched flows. Process Builder is not covered because Salesforce retired it on December 31, 2025. Flow Builder is now the only automation tool Salesforce admins need to know, and that is what the exam tests.

Do I need any coding experience?

No. Salesforce administration is a clicks-not-code discipline. Nothing in this course requires writing code or understanding programming. If you are comfortable using browser-based applications and have a basic grasp of business processes like leads, accounts, or customer cases, you have everything you need to start.

Is it truly self-paced? How does study support work if I get stuck?

Yes, fully self-paced. No live sessions, no fixed start dates, no deadlines. You study when it suits you and take as long as you need. When you get stuck, Study Support Plus gives you access to certified Salesforce subject matter experts who can answer your questions, clarify difficult concepts, and help you move forward. This is included as part of the programme. Most self-paced courses leave you with forums and search engines. This one gives you real expert access.

How does this compare to free Trailhead modules?

Trailhead covers Salesforce features in isolated badges and modules with no connecting thread. This course takes you through a single, continuous business scenario (the acquisition of Core Kinetics by Cosmic Shoes) that connects every decision you make. The curriculum maps to the 2026 exam blueprint by domain and weight, and the package includes scenario-based practice exams, a student exercise manual, and expert Q&A support. Trailhead is a useful reference; this is a complete preparation programme.

Why pay for this when there are free YouTube tutorials?

Free tutorials fill specific gaps but don’t give you a structured path or a connected understanding of how the pieces fit together. This course covers the full admin curriculum in exam-weight order, with hands-on exercises in a real Salesforce org, a student guide, practice exams for two certifications, and Study Support Plus for expert guidance. The structure, scenario, included materials, and support are what free resources don’t provide.

How does this compare to Salesforce's ADX201 course?

Both courses aim to build foundational Salesforce admin skills, but they differ in scope, depth, and teaching approach. ADX201 covers core admin fundamentals in a five-day framework using a traditional topic-by-topic structure. This course uses a single continuous business scenario, the Cosmic Shoes acquisition, to teach every skill in context, so you understand why decisions matter and not just which setting to change. The curriculum is built around Flow-first automation and Agentforce foundations, reflecting how Salesforce is actually managed in production today, and it maps directly to the current exam objectives, including areas ADX201 does not cover in depth. ADX201 is a solid starting point, but this course is designed for deeper practical skills, stronger exam readiness, and real-world admin confidence.

How does this differ from the K2 University instructor-led version?

The curriculum, the Cosmic Shoes scenario, and the hands-on exercises are identical. The difference is format and price. The instructor-led version runs on a fixed schedule with a live instructor you can question in real time. This self-paced version has Lina delivering the same material on demand, with Study Support Plus giving you access to certified experts when you need help, at a lower price point. If you can commit to a schedule and want live interaction, the instructor-led course may suit you better. If you need to study around an existing job or other commitments, this course gives you the same content and support without the fixed timetable

Do I need my own Salesforce org?

No. Enrollment includes access to a dedicated Salesforce Developer Edition org pre-configured with the Cosmic Shoes business scenario. You receive login credentials by email after you enroll. The org stays active as long as you log in regularly; 45 days of inactivity will deactivate it, so keep your login activity consistent throughout your studies.

What happens after I enroll? When can I start?

After you enroll, K2 University sends you login credentials for your dedicated Cosmic Shoes Salesforce org and a setup guide to get you started. Your org is a free Salesforce Developer Edition pre-configured with the course scenario data. The intro video walks you through the environment and what to expect, and you can move into Lesson 1 as soon as you are set up. One thing to note: your org stays active as long as you log in regularly. If there is no login activity for 45 days, the org will be deactivated, so plan your study schedule to avoid any interruption.

Will this course help me pass the Salesforce Certified Administrator exam?

The course content maps to the December 2025 Salesforce Certified Administrator Exam Guide, including the new 8% Agentforce AI section, the 17% Data & Analytics domain, and the updated 68% passing score. The scenario-based exercises build the contextual understanding the exam’s scenario questions test, and the knowledge checks at the end of each lesson reinforce the concepts candidates most often struggle with. The Administrator Certification Toolkit (study guide and practice exams) is included. Whether you pass also depends on how consistently you work through the exercises and how thoroughly you review gaps before your exam date.

What comes after the Admin certification?

A natural next step is the Agentforce Specialist certification, and the study guide and practice exams for it are included in this course package. From there, common progression paths include Advanced Administrator, Platform App Builder, and Business Analyst. The Agentforce boom is creating strong demand for admins who can configure and manage AI tools, making the Agentforce Specialist cert particularly valuable right now.

What if I have no Salesforce experience at all?

The course starts at the beginning. Lesson 1 covers core Salesforce basics before anything more complex. No prior Salesforce experience is required. Basic familiarity with business processes such as what a sales lead or a customer case is, is helpful but not essential. Career changers from sales, operations, HR, and other non-tech backgrounds are among the primary audience for this course.

Can my employer pay for this?

Yes. Many organizations use training or L&D budgets for courses like this. Contact K2 University directly if you need an invoice or purchase order. Group pricing may be available for teams purchasing multiple seats.

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