Completion of on-demand courses is strongly recommended, but not strictly required:

• If you have no prior ServiceNow knowledge: We strongly recommend completing the assigned on-demand courses on ServiceNow University, Welcome to ServiceNow and ServiceNow Administration Fundamentals, at your own pace before taking the exam.
• If you already have hands-on platform experience: You are welcome to move straight to K2U’s practice exams and Study Support Plus, though we still recommend completing the suggested courses first to reinforce your knowledge before the exam..

Your $299 purchase includes three core components:

1. Official CSA Exam Voucher: One ServiceNow CSA exam registration voucher (a $300 standalone retail value).
2. 120-question practice exam: 12 months of full access to practice exam questions mapped to the official blueprint.
3. Study Support Plus: 12 months of direct chat assistance from experts whenever you need help.

Study Support Plus gives you an open, direct line to K2U certified ServiceNow experts for a full 12 months. If a practice question option confuses you, a platform concept isn’t clicking, or you need guidance on your final review strategy, you can message our team to get expert answers directly.

You can access Study Support Plus through two convenient methods:

1. Via the Dashboard: Click “My Dashboard” on the left menu, then click the “Ask a Question” button in the banner at the top of the page.
2. During Practice Exams: While taking a practice exam, click the “Ask” icon to ask our experts specifically about the question you find confusing.

• Immediate access: You get instant access to the 120-question practice exam and Study Support Plus right after checkout.
• Voucher delivery: Your voucher will be allocated directly to your ServiceNow University profile shortly after purchase (no need to wait until you finish coursework).
• Voucher expiration and the 90-day rule: The voucher itself does not expire while sitting in your ServiceNow profile. However, once you click “Register” for your exam on Pearson VUE, a 90-day (3-month) window begins to schedule and complete your test.

No. The CSA exam focuses on core administration, user setup, workflows, and platform configuration, most of which uses ServiceNow’s visual point-and-click interface. Whether you are switching ecosystems (like Salesforce or SAP), starting a new tech career, or building apps as a Citizen Developer, no advanced coding background is required.

If you do not pass on your first attempt, official exam retakes cost $100. Retakes are booked, paid for, and managed directly by the candidate through the Pearson VUE testing portal.

You have full, unrestricted access to both the 120-question practice exams and the Study Support Plus expert assistance for 12 months from your purchase date.

ServiceNow standardly charges $300 just for the exam registration alone. By bundling the official exam voucher with a 120-question practice bank and 12 months of expert guidance for $299 total, you get a complete prep system and expert support for less than the standard retail cost of the exam alone.

All sales are final. Because this product is sold as a complete bundle, partial refunds are not available for individual components. Per our policy, special prices (such as coupon discounts or bundle purchases) will not be refunded. For more details, please review our full Terms of Use.