Consultant – Basic Modules – SD Senior
Local: Remoto
Periodo: Indeterminado
Data de início: imediato
Idioma: Inglês (Avançado/Fluente)
Experience
Senior SAP SD support, production support, AMS, or implementation/support environments.
Job Summary
We are looking for an experienced SAP SD Support Consultant with strong functional expertise in Order-to-Cash, pricing, billing, output determination, credit management, rebate processing, route settlement, IDocs, EDI, and cross-module integrations.
The consultant will be responsible for providing L2/L3 SAP SD production support, resolving incidents and service requests within defined SLAs, performing root cause analysis, supporting enhancements, monitoring interfaces and jobs, and ensuring stability of the SAP SD processes for the Canada operation.
The role requires strong hands-on experience in SAP SD business processes, integration with FI/MM and external systems, and the ability to work with business users, technical teams, and integration partners in a global support environment.
Required Technical Knowledge
Solid communications in English. Candidate has to be able to lead discussion, create documentation and engage other support teams in Norh America and India
Strong experience in SAP SD support, preferably in AMS or production support environments.
Strong knowledge of end-to-end Order-to-Cash processes.
Experience with:
Sales order processing
Delivery processing
Shipment processing
Billing
Returns
Credit memo and debit memo processes
Cancellation and reversal scenarios
Strong understanding of pricing, billing, output determination, and customer master data.
Experience with Credit Management, including credit limits, credit blocks, exposure, and automatic credit checks. (Nice to have)
Experience with Rebate Processing, including agreements, accruals, settlements, corrections, and reconciliation. (Must have)
Experience with Route Settlement / DSD and shipment-related processes. (Must have)
Knowledge of IDoc and EDI monitoring and troubleshooting.
Experience with SAP transactions/tools such as:
VFX3
VF31
VF02
VL09
WE02 / WE05
BD87
SMQ1 / SMQ2
RSNAST00
Experience with PI/PO/XI or middleware-based integration troubleshooting.
Knowledge of FI and MM integration points with SD.
Experience with batch job monitoring and interface monitoring.
Ability to perform RCA and propose preventive actions.
Experience working in SLA-driven environments.
Ability to document solutions, functional specifications, test cases, and issue resolution steps.
Key Responsibilities
1. Production Support & Incident Management
Provide L2/L3 support for SAP SD processes in a production support environment.
Analyze, troubleshoot, and resolve incidents, defects, and service requests within agreed SLAs.
Perform root cause analysis — RCA and recommend preventive measures to reduce recurring issues.
Support enhancements, configuration changes, and functional validations.
Monitor batch jobs, interfaces, IDocs, EDI messages, and data consistency issues.
Work closely with business users to understand issues, assess business impact, and provide timely resolution.
Collaborate with ABAP, PI/PO, Basis, FI, MM, integration, and external support teams.
Support change management processes, documentation, testing, and deployment activities.
2. Core SAP SD Functional Support
Support the end-to-end Order-to-Cash — OTC cycle, including:
Sales order processing
Delivery processing
Shipment processing
Billing
Returns
Cancellations and reversals
Support SAP SD organizational structure, including:
Sales Organization
Distribution Channel
Division
Sales document types
Billing document types
Handle issues related to:
Pricing
Billing
Output determination
Partner functions
Customer master data
Account groups
Sales document flow
Delivery and shipment status
Support billing processes including invoices, credit memos, debit memos, cancellations, and reprocessing scenarios.
3. Pricing, Billing and Output Management
Analyze and resolve issues related to pricing, billing, and output determination.
Support billing issue analysis using tools and transactions such as VFX3.
Monitor and resolve invoice output failures, output queue issues, and output determination errors.
Validate condition records, output types, and pricing procedures.
Support reprocessing of invoice outputs through VF31 and manual output processing through VF02.
Support output re-triggering and reprint scenarios, including email/print resend.
Work with functional and technical teams on Smartform/Adobe Form-related output issues from a functional perspective.
Monitor and support batch output processing, including jobs such as RSNAST00.
4. Credit Management Support
Support SAP SD Credit Management processes.
Maintain and validate customer credit master data and credit limits.
Resolve credit block issues affecting sales orders and deliveries.
Monitor customer credit exposure and automatic credit checks.
Work with business and FI teams to analyze credit-related issues and release processes.
Support issue resolution related to credit checks, credit exposure, and blocked documents.
5. Rebate Processing Support
Support rebate processing from agreement creation through settlement.
Manage and troubleshoot rebate agreements, accruals, settlements, and corrections.
Support periodic and final rebate settlement issues.
Analyze integration between rebate conditions, pricing, billing, and credit memo processing.
Perform reconciliation and reporting support for rebate-related processes.
Work with business and FI teams to resolve rebate posting or settlement issues.
6. Route Determination, Shipment and DSD / Route Settlement
Support route determination and route-related configuration issues.
Support shipment processes and shipment-related tickets.
Analyze and resolve route settlement and DSD-related issues.
Support DSD settlement jobs and route settlement execution.
Handle issues related to:
Sales vs. cash reconciliation
Stock reconciliation
Driver settlement
FI posting
Route settlement reporting
Shipment cost and settlement-related tickets
Support shipment reversal scenarios, including:
Shipment cancellation
PGI reversal using VL09
Delivery status reset
Billing impact analysis
7. Sales Order, Delivery and Billing Reversal Support
Support reversal and cancellation scenarios across the OTC process.
Analyze and resolve issues related to:
Sales order cancellation
Credit memo request creation
Document flow reversal
Pricing re-evaluation
FI impact handling
Shipment cancellation
PGI reversal
Delivery status reset
Billing reversal and impact handling
Ensure proper coordination with FI, MM, warehouse, logistics, and business teams for end-to-end resolution.
8. IDoc, EDI and Interface Support
Monitor and resolve errors related to IDocs, EDI and interfaces.
Support inbound and outbound IDoc processing for sales, delivery, shipment, billing, customer, and material-related processes.
Analyze failed IDocs using tools such as WE02, WE05, and BD87.
Investigate IDoc status errors, partner profile issues, message type issues, and data-related errors.
Monitor and support batch jobs related to IDoc processing.
Work with technical and integration teams to troubleshoot interface failures and reprocess messages.
Support data consistency checks between SAP and integrated systems.
9. Integration Support
Resolve integration issues between SAP SD and other modules/systems, including:
FI — billing, account determination, revenue posting, credit memo and financial impact
MM — delivery, inventory, goods movement, and pricing-related integration
External platforms and legacy systems
EDI and middleware platforms
Support integration with digital and external ordering platforms, including order creation and invoice output processes.
Support integration scenarios involving middleware such as PI/PO/XI and other integration platforms.
Monitor queues and messages using tools such as SMQ1 and SMQ2.
Analyze payload issues, mapping issues, message failures, and reprocessing requirements.
Collaborate with integration teams to resolve end-to-end process failures.
10. Mulesoft and External Platform Integration
Support SAP SD integration scenarios with external platforms such as Mulesoft, EDI platforms, and other digital or legacy systems.
Analyze issues related to order creation from external platforms.
Support invoice output integration and transmission to external systems.
Work with integration teams to identify whether issues are caused by SAP configuration, master data, middleware, mapping, payload, or external system errors.
Ensure proper monitoring, troubleshooting, reprocessing, and business communication for integration-related incidents.
11. Tax Determination Support
Analyze and resolve tax determination issues in sales orders and billing documents.
Validate pricing procedures, tax condition records, and tax-related configuration.
Support customer and material tax classification analysis.
Validate jurisdiction-related tax determination issues where applicable.
Work with FI/tax teams to resolve tax calculation and posting issues.
Support pricing debug analysis from a functional perspective when required.
12. Custom Developments and Functional Analysis
Perform functional analysis for custom developments, enhancements, user exits, and Z/custom tables related to SAP SD.
Work with ABAP teams to analyze, test, and validate custom logic.
Support debugging discussions from a functional perspective.
Prepare functional documentation, test scenarios, and validation evidence for enhancements or defect fixes.
Support issue resolution involving custom reports, custom outputs, custom interfaces, and custom validation tables.
Nice to Have
Experience supporting SAP SD for Canada or North America.
Experience with BEES, Mulesoft, EDI, or similar external platform integrations.
Experience with DSD, route settlement, driver settlement, or direct store delivery processes.
Knowledge of Smartforms/Adobe Forms from a functional support perspective.
Experience with tax determination and jurisdiction-based tax scenarios.
Experience with SAP Charm or structured change management processes.
Experience in consumer goods, manufacturing, logistics, beverage, or distribution industries.
Knowledge of custom developments, user exits, enhancements, and Z/custom tables.
Behavioral Skills
Strong analytical and troubleshooting skills.
Ability to work under pressure in critical incident scenarios.
Strong ownership and sense of urgency.
Good communication with business users, technical teams, and external partners.
Ability to explain technical and functional issues in business language.
Strong prioritization and SLA management skills.
Collaborative mindset for working with cross-functional and global teams.
Ability to document issues, solutions, RCA, and knowledge transfer materials.
Advanced English for communication with global teams and Canada business stakeholders.
Suggested Seniority
Senior SAP SD Consultant
Given the scope includes SAP SD production support, L2/L3 incident management, integrations, IDocs, EDI, pricing, billing, credit management, rebates, route settlement, DSD, tax determination, middleware troubleshooting, and cross-module integration with FI/MM, the recommended profile is a Senior SAP SD Consultant with at least 6+ years of experience.