Salesforce Insights

Zrna Aničić is a Salesforce Admin / Content Editor for Focus on Force. She had been blogging for many years when she made her entry into the Salesforce ecosystem in 2016. With her I.T. background, find out how she stayed motivated to learn Salesforce's ‘click not code’ concept, what she says was most challenging aspect of the Salesforce Administrator certification, what a day in the life is like for a Focus on Force employee, and even gives advice for those preparing for the Salesforce Administrator certification.

If your business is involved in sales or marketing, you understand how important it is to use a customer relationship management (CRM) system to move deals down the funnel. Companies have been trying to reach out to their customers by way of a marketing team for a while. There's no denying that implementing Salesforce in your company has a number of advantages.

One simply cannot exclude Salesforce when coming up with a list of the best CRMs. Due to its outstanding features and functionality for corporations, developers, and commercial customers, Salesforce CRM has become a game-changing piece of software for both small and large businesses that are looking for ways to improve customer satisfaction in every way possible.

Dealing with a CRM failure is the last thing any company wants to deal with. The truth is that CRM implementations go awry for a variety of reasons. Businesses frequently lack a thorough understanding of what CRM can accomplish and what it requires to function effectively.

Once a federal agent for US Army, Derek Scott was already working in the construction industry when he was encouraged by a friend to go back to his roots in Computer Programming and to start learning Salesforce. Today, Derek is a 4X Salesforce certified Associate Consultant at Slalom, and shares with us what his goals were of joining the ecosystem, what challenges he faced while studying, why he says he doesn't know if he could have done it without Focus on Force, and also gives helpful advice for those preparing to get Salesforce certified.